Last updated: July 2026
Keller Guitars is committed to protecting your privacy and handling your personal data responsibly and transparently in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
Data Controller
The data controller responsible for processing your personal data is:
Keller Guitars
Slovakia
Email: kellerguitars@gmail.com
What Personal Data We Collect
We may collect the following information when you contact us or place an order:
- Full name
- Email address
- Telephone number
- Billing and shipping address
- Company name (if applicable)
- Order details and specifications
- Payment-related information (we do not store credit card details)
- Any information you voluntarily provide in emails or contact forms
Why We Process Your Data
We process your personal data for the following purposes:
- Responding to enquiries
- Preparing quotations
- Processing and fulfilling orders
- Customer support
- Shipping completed instruments
- Warranty and after-sales service
- Meeting legal and accounting obligations
We will only use your personal data for the purposes for which it was collected.
Legal Basis for Processing
Under Article 6 of the GDPR, we process personal data on one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent (where required)
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described above or to comply with applicable legal obligations.
Accounting and tax records are retained for the period required by Slovak and European legislation.
Sharing Your Information
We do not sell or rent your personal information.
Your information may be shared only with trusted service providers when necessary, including:
- Shipping companies
- Payment providers
- Accounting services
- IT and website hosting providers
These providers process personal data only as necessary to perform their services.
International Data Transfers
If your order requires international shipping, certain personal information (such as your name, address and telephone number) may be shared with shipping carriers operating outside the European Union where necessary to complete delivery.
Cookies
Our website may use cookies to improve user experience and website functionality.
Cookies may also be used for website analytics.
You can disable cookies at any time through your browser settings.
Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your personal data („Right to be Forgotten“)
- Restrict processing
- Object to processing based on legitimate interests
- Receive your personal data in a portable format
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us by email.
Right to Lodge a Complaint
If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with your local data protection authority.
For customers within the European Union, this includes the competent supervisory authority in your country of residence.
Website Analytics
Our website may use analytics tools to better understand visitor behaviour and improve the website.
These tools collect anonymous statistical information and do not identify individual visitors unless explicitly stated.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, disclosure, alteration or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.
The latest version will always be available on this website.
Contact
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
Keller Guitars
Slovakia
Email: kellerguitars@gmail.com